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Liz Evans Managing Director, Shared Services and Outsourcing Advisory |
As today’s organizations grow in size, complexity, and global reach, hybrid sourcing is becoming the best way to optimize the mix of human capital, service delivery models, process innovation, and technology.
The big problem, however, is that all this optimization doesn’t just happen by itself. Organizations need experienced professionals who can develop and implement strategic sourcing programs as well as managers on the front lines who know how to handle in-house resources, shared service operations, and other outsourcing efforts.
Worth their weight in gold
Governance professionals with a solid track record in successfully managing outsourcing relationships are worth their weight in gold. Many organizations dealing with IT outsourcing are well into their fifth or sixth generation of outsourcing models, and these models involve complex, multi-provider environments integrated with highly sophisticated tools and processes.
In the past, anyone with experience in vendor management could be considered for the job. Not so today. Organizations need governance specialists who can develop a clearly defined yet flexible sourcing structure that spans services, divisions, and business units, right down to the transactional level.
More specifically, organizations need professionals with strong consultative skills, including the ability to influence service delivery without having direct control of service providers.
Tips for recruiters
Many organizations are developing governance talent through:
- Training programs that involve traditional areas like service level agreements but also negotiation skills, pricing structures, and data management
- Refining the language they use in recruiting governance professionals since job descriptions and titles set expectations and influence the type of respondents
- Establishing corporate access to professional networks and industry-specific networks, which can drive talent acquisition and retention.
The key is to keep in mind the importance of governance professionals in reducing risk involved with service providers while also increasing the quality, availability, reliability, and flexibility of service delivery for the organization.
We put together the SlideShare below to give practitioners a glimpse into the insights and leading practices for addressing the future of governance. In it, we discuss the next evolution of value, analytics and automation, and the roles of talent and technology to future success.
Interested in continuing the conversation? KPMG’s suite of Governance services helps provide clients peace of mind by giving them access to decades of governance experience and expertise, and the assurance that their outsourcing and shared services engagements will be well governed and achieve maximum value.
Read more: To help organizations ensure consistency in outsourcing governance, KPMG developed nine critical factors to keep in mind to help ensure outsourcing success.
